Your money, your clock

How does Don Casino help you stay in control?

Play only from 18, and every Don Casino account carries the limits and exclusion tools you choose yourself.

Set your limit

18+

Twenty-second reference

Age, licence, register and helpline

Five entries that settle who runs this site and where help sits outside it.

Minimum age

18+

Licence held

MGA/B2C/501/2019

National register

BetStop

National helpline

1800 858 858

Limit questions

[email protected]

Your controls

Controls that stay where you put them

Worth reading when a session has crept past what you meant to spend or stay.

What leaves your wallet

Cap what reaches your balance: a deposit limit refuses payments above the amount you name. Switch it on before your next top-up, not after a loss.

Decide the worst case first

Set a net loss ceiling so a rough run has a stopping point. Turn it on whenever you would rather decide the worst case in advance.

Stop losing track of time

Ask for a nudge after a stretch of play, so a long quiet evening does not pass unnoticed. Switch it on whenever sessions tend to run long.

A clean break

Close access to your account for a period you choose, which suits the point when you want a clean break rather than a smaller number.

See your session honestly

Let the screen remind you how long you have been playing and what you have spent so far. Switch it on if figures blur as the session goes on.

Just after signing in

Setting a deposit limit in your account

Signed in and sure

Sign in and open your profile from the menu at the top of the screen. Check you are signed into your own account and no other.

Your current numbers

Choose the limits area, where deposit, loss and time controls sit together. Read what is already in place before you change anything.

Match it to your budget

Pick deposit limit, decide the amount for a day, a week or a month, and pick a figure you can lose without strain.

Is it saved?

Confirm the change and check the new figure appears on your profile. Once saved, the cap applies from your next deposit onward.

Your options

A pause compared with a full stop

Take a few days out

A time-out in your account covers a break of hours or days, and you start it from the limits menu before your next session. The account stays open and nothing is lost, so you can log in again once the period ends.

Closed before, closed for months

Self-exclusion closes your access for a long period, and it cannot be undone early once started. Request it from the account and you stop playing for the whole term, with no way to shorten it.

What is BetStop?

BetStop is the national self-exclusion register run by the Australian Government through ACMA, with a minimum of 3 months. You apply online, and registered people cannot bet, open accounts or receive marketing. betstop.gov.au

Free, private support

Places that listen without judging

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day of the year, with free counselling, self-help tools and a directory of local services. It is confidential and open to players and to relatives who are worried. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings for people who gamble, held across the country, and relatives are welcome to come along. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling for gambling debt, answering on weekdays between 9:30 and 16:30, for players and for families carrying that debt. ndh.org.au

Seeing it sooner

Signs worth noticing early

Catching these signs early keeps a bad night from turning into a bad few months. A limit set before you play, or a pause from your account, is the simplest first step.

Signs in your own week

Read these slowly and notice how many sound like your own habits lately.

Chasing a loss with a bigger deposit
Playing longer than you planned
Hiding your play from the people close to you
Spending money meant for bills or rent
Feeling restless when you are not playing
Borrowing to keep the session going
Losing interest in everything else

Three things to put in place

A real limit on underage play

Age proof at sign-up

Nobody under 18 may open a Don Casino account, and we ask for proof of identity before any first withdrawal. Send the documents once and the check stays on file.

Blocked before, not argued after

Install blocking software on the shared computer or phone so gambling pages simply will not load for a young person. Set it yourself and keep the password away from the device.

When you are worried about someone

Pick a quiet moment rather than an argument, and speak about what you see instead of what you suspect. The National Gambling Helpline takes calls at 1800 858 858, day or night.

Answers, not sales

Take the short answers first

Why do you need my age before I can play?

Only adults aged 18 or over may hold an account here, so age is checked when you sign up. The verification step asks for proof of identity, which also confirms your address and your payment method. Play and withdrawals stay blocked until that check clears.

Does a short pause lock my account, and when can I play again?

Deposits pause while your account stays open, so a break stops new money going in without closing anything. Use a session time reminder when you want a nudge rather than a stop. Play returns when the break you chose ends.

Can a self-exclusion be lifted before the period finishes?

No. Self-exclusion runs for the whole period you picked and is not shortened on request, which is the point of choosing it. BetStop sets a minimum of 3 months and can run up to lifetime, and ending it early there takes a statutory declaration after at least 3 months.

Can I set my limits from my phone?

Yes. The mobile version carries the same account section as the desktop site, so deposit limits, loss limits and reminders are set in the same place. Nothing extra needs installing, and the figures you save apply wherever you log in.

How do I shut my account for good?

Send a request to [email protected] and support will close it rather than pause it. Closing removes access rather than resting it, so think about self-exclusion or BetStop first if you want a guaranteed break. One account per person is the rule here, so a closed one will not be reopened lightly.

If I exclude myself here, does that block other casinos?

No. A self-exclusion with Don Casino covers this account only, so other operators do not see it. BetStop is the national register run by the Australian Government through ACMA, and joining it stops licensed online and phone wagering providers from taking your bets or sending you marketing.