Need to contact Don Casino?

You are covered by the Malta Gaming Authority under licence MGA/B2C/501/2019, held by Don Casino Ltd. (C-48939). Australian players should know the licence sits with a Malta regulator, not an Australian one. The number is worth writing down before any dispute deepens.

Closing happens only after you ask, and the request needs to come from your registered email so the team can match it to your file. Any remaining balance is returned to you by the usual payment route. Once shut, the account cannot be reopened, so a break of a few weeks is better handled with a deposit limit.

Checks on your documents are completed in about 51 hours, counted from the moment everything needed lands in the verification inbox. You will get a message the moment the file clears or if one image needs retaking. Deposit and withdrawal limits stay on the account until then.

Yes, and [email protected] is the address for it. Ask for a copy of what is held about you, or for erasure once your account is settled and no record has to be kept. Expect a reply confirming what can be done and how long it takes.

Because the team never asks for a password, identity is confirmed by other means. Your registered email address, full name and date of birth are normally enough, plus the last four digits of a payment method you have used. Anything beyond that would be a request you should refuse.

Because the first answer sometimes misses the point, there is a fixed route up. Reply to the same thread and say plainly what went unanswered; the complaint then moves to [email protected]. If the outcome still leaves you short, the Malta Gaming Authority accepts player complaints against the licence holder.